1. Introduction
Welcome to rumm91. This Privacy Policy explains in detail how we collect, store, process, and protect the personal information of users on our platform. rumm91 is an online gaming platform offering Bangladeshi users a range of gaming options, including Live Casino, Sports Betting, fish games, and slots.
We believe your privacy is a fundamental right. We encourage you to read this Privacy Policy carefully before registering with rumm91. Continued use of the platform will be taken as your agreement to this policy.
Scope of This Policy
This Privacy Policy applies to the rumm91 website, mobile app, and all related services. We are not responsible for the privacy practices of third-party websites.
2. What Types of Information We Collect
2.1 Information Collected at Registration
When creating an account at rumm91, you will be asked to provide some basic information. This is used to verify your identity and enable us to deliver our services.
| Type of Data | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name | Identity Verification & KYC Process | Yes |
| Mobile Number | OTP Verification & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Email Address | Account Communications | Optional |
| National ID Card | Enhanced KYC Verification | Where Applicable |
2.2 Automatically Collected Information
Certain information is collected automatically while you use rumm91. This includes your device's IP address, browser type, operating system, page visit logs, gaming history, and login/logout times. This data is used to maintain platform security and improve the quality of our services.
2.3 Transaction-Related Information
During deposits and withdrawals, payment method details (bKash/Nagad/Rocket number), transaction amounts, and timestamps are recorded. Full banking or mobile banking PINs/passwords are never stored.
3. How We Use the Information Collected
Rumm91 uses your information for the following purposes:
- Account creation, management, and verification
- Deposit & Withdrawal Processing
- Personalizing your gaming experience
- Sending information about promotions, bonuses, and offers
- Fraud Prevention & Security Assurance
- Providing customer support and technical assistance
- Fulfilling legal obligations and meeting regulatory requirements
- Improving platform functionality and user experience
Marketing Communications
We only send promotional messages with your consent. You may opt out of marketing communications at any time and we will honor your request.
4. Sharing Information with Third Parties
4.1 When Information Is Shared
Rumm91 does not sell your data. However, limited information may be shared in specific circumstances:
- Payment Processors: To verify deposits and withdrawals with bKash, Nagad, and Rocket.
- Game Providers: Licensed software providers including Pragmatic Play, PG Soft, Jili, and Evolution.
- Legal Obligations: To comply with court orders or government directives.
- Fraud Prevention: In limited cases with accredited security organizations.
4.2 Data Processor Agreements
Rumm91 has strict data processing agreements in place with all third parties with whom data is shared. They may only use the data for specified purposes and are obligated to maintain confidentiality.
Caution
If any third party requests your information on behalf of rumm91, please verify with us directly before proceeding. We will never ask for your account details over the phone or by email.
5. Cookies & Tracking Technologies
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. rumm91 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring security.
- Functional Cookies: Remembering your preferences and language settings.
- Analytics Cookies: Understanding and improving site usage.
- Performance Cookies: Improving page loading speed.
5.2 Managing Cookies
You can disable cookies through your browser settings. However, disabling essential cookies may cause certain rumm91 features to not function properly, particularly login and gaming features.
6. Data Security Measures
Rumm91 uses industry-standard security measures to protect your data. Our security framework includes:
256-bit SSL Encryption
All data transmissions are secured with banking-grade encryption.
Firewall & DDoS Protection
Advanced firewall systems prevent unauthorized access.
Two-Factor Authentication (2FA)
OTP-based two-factor authentication adds an extra layer of security to your account.
24/7 Security Monitoring
Our security team monitors systems around the clock.
In the Event of a Data Breach
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours.
7. Your Privacy Rights
As a rumm91 member, you have the following rights:
Right to Access Information
You have the right to know what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data, subject to certain conditions being met.
Right to Object to Processing
You may object to the processing of your data for specific purposes.
To exercise any of these rights, please contact our support team. We typically process your request within 30 days.
8. Protection of Children & Minors
Rumm91 strictly prohibits access to anyone under 18. Age verification is mandatory during registration. If we discover that a minor has created an account, it will be immediately closed and all associated data will be deleted.
If a parent or guardian suspects their child is using rumm91, they are welcome to contact us and we will resolve the matter promptly. To learn more about responsible gaming, visit our Responsible Gaming View page.
9. Data Retention Period
Rumm91 does not retain your data beyond what is necessary. As a general rule:
- Active Account Data: Retained for as long as the account remains active
- Transaction Records: Retained for up to 5 years as required by law
- Inactive Accounts: Deletion process initiated after 12 months of inactivity
- KYC documents: up to 7 years as required by regulators
- Customer service logs: up to 3 years
Data Deletion Request
You may request the deletion of your data at any time. However, certain information may need to be retained for a specified period for legal reasons.
10. Privacy Policy Updates
Rumm91 may update this Privacy Policy from time to time. Members will be notified of significant changes via mobile or email. The date of the latest update is always shown at the top of this page.
Continued use of the platform after any update constitutes your acceptance of the revised policy. We recommend checking this page regularly.
11. Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact our support team. We are available 24 hours a day, 7 days a week.
Support Contact
Email: [email protected] | Live Chat: available directly on the platform | Response time: within 24 hours