1. Introduction
These terms and conditions apply to the use of the rumm91 platform and all its services. By registering or using the site, you are deemed to have accepted these terms. It is therefore important to read them carefully before using the platform.
Rumm91 is an online gaming platform serving Bangladeshi users, offering slots, Live Casino, Sports Betting, fish games, and more. These terms and conditions define the rights and responsibilities of all members.
Important Information
In these terms and conditions, "rumm91", "we", and "our" refer to the rumm91 platform, while "you", "member", and "user" refer to any registered or unregistered user.
2. Account Registration & Management
2.1 Registration Eligibility
You must be at least 18 years old to open an account on rumm91. Minors are strictly prohibited from using this platform. You are required to provide accurate and truthful information at registration — providing false details may result in account termination.
2.2 Single Account Policy
Each person may only operate one account. Creating multiple accounts is a violation of rumm91's Terms & Conditions and may result in all accounts being suspended and balances forfeited.
2.3 Account Security
It is your responsibility to keep your login credentials, password, and OTP strictly confidential. You must not allow anyone else to use your account. If you suspect unauthorized access to your account, contact our support team immediately.
2.4 KYC Verification
Rumm91 reserves the right to request identity verification (Know Your Customer — KYC) when necessary. Members may be asked to provide a copy of their national ID or passport. Withdrawals or certain services may be temporarily suspended until KYC is completed.
| Subject | Rules | Consequences of Violations |
|---|---|---|
| Multiple Accounts | Strictly Prohibited | All accounts suspended and balances forfeited |
| Incorrect Registration Details | Not Authorized | Account Suspension or Termination |
| Account Sharing | Not Authorized | Account Lock and Investigation |
| Age Restriction | Minimum age 18 | Permanent Account Termination |
3. Payment & Transaction Policy
3.1 Deposit Methods
Deposits on rumm91 can be made using approved mobile banking methods, including bKash, Nagad, and Rocket. Minimum and maximum deposit limits are displayed on the platform. Providing incorrect amounts or details during a deposit may cause transaction delays.
3.2 Withdrawal Process
Withdrawal requests are typically processed within 24 hours. Your account must have a sufficient balance and KYC verification must be complete before a withdrawal can be made. Any bonus-related balance is subject to the applicable wagering requirements before it can be withdrawn.
3.3 Currency & Conversion
All transactions on rumm91 are conducted in BDT. Where transactions in other currencies occur, prevailing exchange rates will apply. rumm91 is not responsible for any losses arising from currency exchange.
Transaction Advisory
Depositing or withdrawing using a third-party account or someone else's mobile banking is strictly prohibited. Any such transaction detected will result in the suspension of the account concerned.
4. Bonus & Promotion Terms
4.1 Welcome Bonus
Rumm91 offers a welcome bonus for new members. To use this bonus, the applicable wagering requirements must be met. Bonus funds cannot be withdrawn directly — a specified amount must be wagered first.
4.2 Cashback & Loyalty Bonus
Weekly and monthly cashback offers are available for regular players. These bonuses have set expiry periods — any unused bonus will be automatically cancelled once it expires. Full terms for each promotion can be found on the Promotions page.
4.3 Bonus Abuse Policy
Attempting to artificially fulfil wagering requirements by exploiting the bonus system is a violation of the Terms & Conditions. If rumm91 detects such activity, it reserves the right to cancel the bonus and suspend the account.
5. Gaming Rules & Conditions
5.1 Game Fairness
All games on rumm91 use internationally certified RNG (Random Number Generator) technology, ensuring outcomes are entirely random and not predetermined. Unsubstantiated complaints about game results will not be accepted; however, technical errors will be investigated.
5.2 Game Interruptions
If a game is interrupted due to a connectivity or technical issue, it will generally resume from the last saved state. If a bet is voided due to a system error, the corresponding amount will be refunded.
5.3 Betting Limits
Each game has a defined minimum and maximum betting limit, clearly displayed within the game. rumm91 reserves the right to adjust betting limits at any time for security reasons.
Game Provider Terms
The terms and conditions of all game providers — including Pragmatic Play, PG Soft, Jili, and Evolution Gaming — apply to their respective games. These terms operate alongside rumm91's general terms and conditions.
6. Prohibited Activities
The following activities are strictly prohibited on the rumm91 platform:
- Creating or operating multiple accounts
- Registering with a false or fake identity
- Using software or bots to play games automatically
- Attempting to manipulate game outcomes
- Unauthorized access to another member's account
- Money laundering or transacting with illegal funds
- Fraudulent activity exploiting the bonus system
- Hacking or DDoS attacks targeting the platform's servers or systems
Consequences of Serious Violations
If any of the above activities are detected, the account in question will be immediately suspended, all balances will be forfeited, and legal action may be taken if necessary.
7. Responsible Gaming
Rumm91 is committed to responsible gaming. We want gaming on our platform to be a source of enjoyment, not a cause of problems. To support our members, we provide the following tools:
- Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
- Self-Exclusion: Temporarily suspend your account for a set period of time.
- Permanent Ban: You have the option to permanently close your account if needed.
- Session Reminder: You will receive automatic alerts during extended gaming sessions.
If you notice any signs of problem gambling, please Responsible Gaming Please read the page and contact our support team.
8. Intellectual Property & Copyright
All content on the rumm91 website and app — including logos, designs, text, graphics, and software — is protected under the intellectual property rights of rumm91 or its licensed providers. Copying, distributing, or using any content without permission is strictly prohibited.
9. Limitation of Liability
Rumm91 will not be held liable in the following circumstances:
- Game or transaction disruptions caused by internet connectivity issues
- Losses caused by issues with your own device or software
- Issues arising from third-party services (payment gateways, game providers)
- Unexpected technical errors or server downtime
- Account information leaked due to the user's own negligence
Limitation of Compensation
In any circumstance, rumm91's maximum liability shall never exceed the total amount of the member's relevant transaction.
10. Account Suspension & Termination
Rumm91 reserves the right to suspend or terminate any account at any time for the following reasons:
- Violation of Terms & Conditions
- If fraudulent or deceptive activity is detected
- If KYC verification fails or false information is provided
- Due to prolonged inactivity (12 months or more)
- At the member's own request
Any valid balance remaining at the time of account termination will be returned to the member, unless it is subject to forfeiture due to a rule violation. For inactive accounts, a monthly maintenance fee may apply after a maximum of 12 months of inactivity.
11. Dispute Resolution
11.1 How to Submit a Complaint
For any disputes or complaints, please contact our customer service team first. Most issues are resolved within 48 hours. Providing detailed information, screenshots, and transaction records will help us resolve your case more quickly.
11.2 Escalation Process
If a complaint is not resolved at the first stage, it will be escalated to senior management. rumm91 takes all valid complaints seriously and is committed to providing a fair resolution.
11.3 Applicable Law
These terms and conditions are governed by the laws of rumm91's registered jurisdiction. Any legal disputes will be settled in the courts of the relevant jurisdiction.
12. Terms & Conditions Updates
Rumm91 reserves the right to modify or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform. Continued use of the platform after an update constitutes acceptance of the revised terms.
The date of the most recent update will always be shown at the top of this page. Previous versions of the Terms & Conditions are retained and may be provided upon request.
Contact Us
If you have any questions about these terms and conditions, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.